Spa Etiquette

SPA ETIQUETTE

We want your experience with Fieldstone Spa to be the best it can be!

We’ve included some commonly asked questions and spa policies below;

Arrival Time:

Please arrive 20 to 30 minutes early for your appointment. This will allow time to change if necessary, complete paperwork and enjoy a beverage and facility depending upon scheduled treatment.

Fieldstone Spa Intake Health Client Forms:

If you are new to Fieldstone Spa, you will most likely need to fill out a client form for our facial or body treatments, registered massage therapy, and some waxing services.  A client form provides our therapists with the necessary information to complete a treatment safely and without complication. Conditions such as pregnancy (or possibility thereof), recent surgery and various other conditions can conflict with certain treatments. It is in your best interest to complete the necessary forms to the best of your ability. All information collected on a client form is strictly confidential and is only shared with the therapists who will be completing your treatment.  For further information, please refer to Fieldstone Spa’s privacy policy set out below.

Our Therapists:

We cannot guarantee requests for therapists. However, we will make every attempt to honour your preferences.

Late Policy:Arriving late will simply limit the time for your treatment. To avoid inconveniencing other clients, all treatments will end at the scheduled time.

Attire:

We provide appropriate spa wear for your services and change rooms. Our spa protocol requires full draping of guests during body treatments and massage therapy.

Spa Amenities:

We offer a spa relaxation lounge with light refreshments, and snacks, use of change room and full facilities – hot tub, pool, walking trails, books & games, picturesque views, outdoor bonefire and our horses, Albert, Star & Ginger always love extra love & treats!

Spa Refreshments:

We offer a variety of beverages and snacks to all clients, including fresh baked morning snacks! We have a wide range of teas, coffee, fresh fruit and other snacks.

Age Requirements:

All clients must be at least 16 years of age to receive treatments unless accompanied by an adult.

Children:

Fieldstone Spa is a place for you to relax and enjoy personal care. For the enjoyment and safety of you and our guests, we ask that you do not bring infants (age 0-3) into the spa area, unless special arrangements have been made with management.  You deserve to have time to yourself for personal care and well-being.

Valuables:

Please do not bring jewelry or valuables into the spa. Many treatments require that you remove your jewelry. We are not responsible for lost or stolen items.

Pricing:

Pricing is subject to change without notice.

Payment Methods:

Fieldstone Spa accepts cash, Debit, Visa, MasterCard and Fieldstone Spa Gift Cards. Personal cheques are not accepted, etransfers to payments@fieldstonespa.com

Gratuity:

Tipping is never expected, but always appreciated. Please ask about our group & package tipping protocol.

Cancellations:

We request the courtesy of a 48-hour cancellation notice on all spa packages and a 24-hour notice on all spa services. Any missed appointments or appointments cancelled less than 24 hours in advance will be charged 50% of the treatment or package rate after a first warning. Arriving late may require us to cancel or reduce the length of service with full charges applied.  This policy has been established to ensure that our therapists are compensated for the time they set aside for our clients and their guests ahead of other clients. Without proper notice of cancellation, Fieldstone Spa will be unable to rebook these appointments with other clients. We appreciate your co-operation and understanding of this policy.

No Shows:

Clients who fail to show for a service will be asked to provide 50% of payment upfront when they are booking their next service – no exceptions will be provided.

Privacy Policy:

In order to maintain a high level of customer service, Fieldstone Spa is required from time to time to collect, retain, and disclose personal information. Spa Euphoria is committed to treating such personal information in accordance with your best interests and applicable law. All of the personal information collected by us will be used and retained exclusively by Fieldstone Spa to provide you with the highest quality professional treatments and services.  Our Privacy Policy is available at our reception desk and a copy is available on request.

What is Personal Information?

Personal information is information about an identifiable individual and includes information that relates to an individual’s personal characteristics and their health.

Types of Personal Information

Fieldstone Spa collects the minimal amount of personal information required to maintain high standards of excellence and safety. The types of personal information, which Fieldstone Spa collects from guests and prospective guests including the following:

  • Name, age, family status;
  • Residential and/or business address;
  • Contact telephone numbers and e-mail addresses;
  • Credit card and other financial billing information;
  • Personal preferences regarding services provided, favourite therapists, timing of visits, future requests etc.; and
  • Relevant health history information.

Purposes of Collecting Personal Information

Fieldstone Spa collects personal information from its clients for the following purposes:

  • To provide spa services including spa reservations and bookings;
  • To assess what clients’ needs are, to advise them of their options and to provide the treatment they choose to have;
  • To ensure that clients can safely have our various treatments performed on them and are aware of the risks involved;
  • To provide gift cards and other promotional products;\
  • To process and collect payments for services;
  • To provide promotional and marketing information regarding Euphoria Wellness Spa’s promotions, special services and products;
  • To obtain and analyze marketing data in order to better understand our guests’ demographics and preferences; and
  • To meet the applicable requirements of the Personal Health Information Protection Act (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA) and the College of Massage Therapy of Ontario.

Methods of Collecting Personal Information

Fieldstone Spa collects personal information in the following circumstances:

  • When clients fill out our client forms or comment cards;
  • When reservations are made or inquiries for reservations are made;
  • At the time of payment for any products or services and/or check out and processing of these functions;
  • Upon receipt and processing of email, online, mail or telephone inquiries; and\
  • During treatment sessions.

Fieldstone Spa’s Website

Fieldstone Spa collects the Internet Protocol (IP) address from each user who visits its website. Fieldstone Spa may use these IP addresses to maintain and analyze statistical data regarding traffic on its website, to help diagnose problems with its server and to help protect against fraud. Fieldstone Spa may also uses cookies on its website to keep temporarily stored information.

Retention, Storage and Disclosure of Personal Information

Fieldstone Spa records and stores personal information in hard copy on its various manual forms including client forms, guest registration cards, invoices, comment cards, promotional items and electronically on its computer system.

Fieldstone Spa maintains appropriate security measures over all methods of storage of personal information to ensure that privacy is maintained and all Fieldstone Spa employees have been advised of and provided with appropriate training with respect to the protection of personal information.

Fieldstone Spa may be required in the normal course of business to transfer and disclose personal information to third parties from time to time for processing and completion of its services. Fieldstone Spa uses contractual and other means to ensure that these third parties provide appropriate privacy protection for this personal information.

FieldstoneSpa destroys all records containing personal information when they are no longer required for their stated purposes.

Consent

Fieldstone Spa obtains consent for the collection, retention and disclosure of personal information for its stated purposes. Consent will be implied when information is collected in the normal course for a stated purpose such as completing a client form or reserving or submitting information through a form on its website. Fieldstone Spa may be unable to complete its services if consent is expressly refused for these purposes.

Inquiries or Complaints

Individuals may contact Fieldstone Spa’s Privacy Officer at the address listed below to arrange to review or otherwise discuss your personal information. You will be required to provide satisfactory proof of your identity before such requests will be granted.

CINDY ORSER
General Manager / Owner
Fieldstone Spa Ltd. 8488 Smylie Road
Cobourg, Ontario K9A 4J7
Telephone 905-375-9984

Regarding massage therapy, if you have a concern about our professional staff we would ask you to discuss those concerns with us. However, if we cannot satisfy your concerns, you are entitled to complain to the regulatory body of massage therapists as set out below:

COLLEGE FOR MASSAGE THERAPISTS OF ONTARIO
1867 Yonge Street, Suite 810, Toronto, ON M4S 1Y5
Phone: (416) 489-2626 or 1-(800) 465-1933
Facsimile (416) 489-2625
Email cmto@cmto.com

Amendments to Policy

To accommodate changes in our services, the relevant legal requirements, or technological changes, Fieldstone Spa may from time to time amend this policy to add, change or remove portions of the same if such additions, changes or deletions are necessary and appropriate. The policy will be revised to reflect any such updates from time to time.